SHIPPING INFORMATION:

• We offer three convenient shipping services: FedEx, UPS, and motor freight
• For most orders that we ship in the continental U.S., FedEx is our preferred carrier.
• For Overnight and 2-Day Express Service, orders must be received by 12:00 p.m. Central Time for same day shipment or they will be shipped on the following work day.
• Products are bulk packed.
• Shipping Rates do not apply if using your own carrier account for shipping.
• A small handling/shipping charge will be applied to all orders that ship on customer accounts.
• Orders outside the continental United States are subject to extra shipping charges. Please call for rates.

    Shipping estimates are available by adding product to your shopping cart and using the "Estimate Shipping" button on the shopping cart page.

ESTIMATED DELIVERY BY STATE FOR GROUND SHIPPING*:

* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. Transit times may differ between shipments to commercial and residential destinations. FedEx Ground business days are Monday through Friday (excluding holidays). Typically, FedEx ground and residential deliveries are done between
9 a.m. and 8 p.m.

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

Over 90% of our items ship from our Midwest warehouse, however delivery times may vary for those items that ship from our warehouses in other locations.

EXPEDITED DELIVERY

We offer Overnight and economical 2-Day delivery options on many items in stock. Orders must be received by 12:00 p.m. Central Time for same day shipment.

USING YOUR OWN SHIPPING ACCOUNT — FREIGHT COLLECT

If you have a preferred carrier that you would like to use please provide us with the account number. Carriers include but are not limited to: FedEx, UPS and most other motor freight carriers.  Additionally, you may be responsible for contact with your carrier, providing a Bill of Lading or other applicable paperwork as per the carrier, as well as any claims against the trucking company should that be necessary. Your specified carrier will bill you directly. A small handling charge (identified as "Shipping" during checkout) that covers picking and packing costs, will be applied to all orders that ship on customer accounts.

MOTOR FREIGHT DELIVERY

For large or heavy shipments, typically over 150 lbs., it may be less costly to ship LTL instead of FedEx or UPS. We always ship freight by what is believed to be the most reliable and inexpensive carrier to your location. Shipping charges are FOB, factory.

Additional services are available and may be required for motor freight delivery.

Liftgate Service – During checkout, specify Liftgate Service if you need your shipment unloaded off the truck. This is recommended for residential motor freight and businesses without a loading dock. Charges for this service are dependent on carrier.

Inside Delivery – During checkout, specify Liftgate with Inside Delivery if you need your shipment unloaded off the truck and delivered through the first door or out of the weather. Charges for this service are dependent on carrier.

Limited Access Location – Locations that are deemed Limited Access by the carrier may incur an additional charge. Contact a Braeside customer service representative for questions regarding this charge. Limited Access locations include but are not limited to:

• Schools
• Churches
• Hospitals, clinics, health facilities
• Construction sites
• Prisons
• Military bases / installations
• Sites requiring security inspections prior to delivery
• Commercial establishments not open to walk-in public during normal business hours

INTERNATIONAL SHIPPING

We only ship to the United States, Canada or Mexico at this time. If you need an order shipped elsewhere, we will ship to an exporter of your choice within the continental U.S.. It will be your responsibility to arrange shipping from the exporter.

TRACKING ORDERS

A shipping tracking number will be available once an order has been invoiced and shipped. You may also receive an email from the shipping carrier. Please provide an email address so a tracking number may be sent to you electronically. If you have created an online Braeside Displays account, shipping information will be included within your dashboard.

WHAT TO DO WHEN A SHIPMENT ARRIVES

Check and inspect the package (before the delivery driver leaves, when possible). Before signing the delivery receipt, inspect for the correct number of packages and for damages to packaging and note the nature and extent of any shortage or damage on the paperwork you sign. For freight shipments, this would be a POD (Proof of Delivery).

You may refuse delivery only when there is obvious damage to actual merchandise. You must immediately notify us that the order was refused by calling Customer Service at 847-395-8500

WHAT TO DO IN CASE OF DAMAGE

• DO NOT RETURN DAMAGED MERCHANDISE. Please inspect all package contents for damages upon arrival. If damage is found, report damage to Customer Service at 847-395-8500 within 5 business days.
• Save the damaged shipping box(es) and internal packaging. For freight deliveries, save the pallet(s).
• For Freight deliveries, you must make a notation on your POD or delivery paperwork describing the exterior damage you see (or you can note “DAMAGE SUSPECTED, FURTHER INSPECTION REQUIRED”). If additional inside damage is discovered, damage claims will only be accepted if the paperwork is noted, otherwise the carrier may deny the claim.

PROBLEMS/QUESTIONS REGARDING ORDER SHIPPING

The customer will be responsible for any and all costs arising from incorrect and/or incomplete shipping account or destination information. These costs include, but are not limited to charges for erroneous deliveries, invalid customer provided shipping account numbers, return shipping charges, storage fees and any other extra or additional costs and expenses.

For questions regarding your order, please contact us. Feel free to call our Customer Service Department at 847-395-8500, Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.